TERMS OF USE

Effective Date: January 1st, 2025. Last Updated: September 29, 2026

Updated September 29, 2026: We’ve expanded Section 15 to explain more clearly what our programs are and aren’t, how our community works, and where to get help in a crisis.

1. Acceptance of This Agreement

By accessing or using any website, application, course, product, or service (collectively, the “Services”) provided by Serenity Now Foundations Institute™ hereinafter referred to as "SNF" ("SNF," "we," "us," or "our"), you (“you” or “User”) acknowledge that you have read, understood, and agree to be bound by this Combined Terms of Use & Privacy Policy (“Agreement”).
If you do not agree, do not access or use the Services.

2. Definitions

Site: any domain or sub‑domain owned or controlled by SNF, currently including https://serenitynowfoundations.com and linked pages.

Content: all text, graphics, audio, video, downloads, courses, and other materials made available through the Services.

Personal Data: information that identifies or can reasonably be linked to an identifiable natural person.

Lifetime Access: access to purchased course material for as long as (a) the relevant course remains offered on SNF’s platform and (b) SNF continues operational business activities. Lifetime Access ends automatically if either condition ceases.

3. Scope

This Agreement integrates and supersedes SNF’s prior separate “Terms of Use” and “Privacy Policy.” Any references in existing documents to those policies now refer to this Agreement.

PART A: PRIVACY & DATA PROTECTION

4. Information We Collect

Information You Provide: name, email, mailing address, demographic data, payment details (processed by third‑party gateways), survey responses, support requests, and any content you submit (e.g., forum posts).

Automatically Collected Data: IP address, browser type, device identifiers, referring URLs, pages visited, and timestamps, collected via server logs, cookies, pixels, and similar technologies.

5. How We Use Information

We process Personal Data to: deliver, maintain, and improve the Services; personalize Content and marketing; process transactions and send transactional communications;

detect, investigate, and mitigate fraud or security incidents; comply with legal obligations and enforce our rights.

SNF never sells or leases Personal Data. We may share data with trusted processors (e.g., payment gateways, email service providers) under confidentiality agreements strictly for the purposes above.

6. Cookies & Similar Technologies

We use functional, analytical, and marketing cookies to recognize returning Users, remember preferences, and analyze traffic. You can disable cookies in your browser, but parts of the Site may not function correctly.

7. Children’s Privacy

The Services are not directed to children under 18. We do not knowingly collect Personal Data from anyone under 18. If we learn we have done so, we will promptly delete such data.

8. Data Security & Breach Notification

SNF employs industry‑standard administrative, technical, and physical safeguards. No system is impenetrable; therefore, we cannot guarantee absolute security. In the unlikely event of a data breach affecting Personal Data, we will notify impacted Users by email within 72 hours of learning of a breach, unless delayed by law‑enforcement requirements.

9. Your Choices & Rights

Opt‑out of marketing emails at any time via the unsubscribe link or by emailing [email protected]

Access, correct, delete, or port your Personal Data by contacting us (Section 26). We may need to verify your identity.

Cookies: manage via your browser or our on‑site consent banner.

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PART B: TERMS OF USE

10. Intellectual Property

All Content is owned by SNF or its licensors and protected by Canadian and international intellectual‑property laws. Subject to your compliance with this Agreement, SNF grants you a personal, non‑exclusive, non‑transferable, revocable license to access and use the Content for your own non‑commercial purposes. No other rights are granted. You may not copy, modify, sell, exploit, or create derivative works from the Content without express written permission.

11. User Conduct

You agree not to: Violate any applicable law or regulation; Upload, post, or transmit unlawful, harmful, harassing, defamatory, or obscene material; Infringe intellectual‑property or privacy rights; Introduce malware or attempt unauthorized access to the Services; Use automated means (scrapers, bots) to collect data or interfere with the Services; Impersonate any person or entity.

12. Purchases, Fees & Refunds

Pricing is listed in US dollars unless otherwise noted and excludes taxes.

Payment Processing: handled by third‑party providers; SNF does not store credit‑card numbers.

Refunds: You may request a full refund within 14 days of purchase. After 14 days, all sales are final.

13. Electronic Communications

You consent to receive electronic communications (emails, in‑app messages, notices) from SNF. You may withdraw consent by terminating your account and ceasing use of the Services.

14. User Submissions

Any ideas, feedback, or materials you submit become SNF’s exclusive property, with no obligation of confidence or compensation, unless otherwise agreed in writing.

15. Educational Nature of the Services

15.1 Education, not therapy. The Services, including Foundations To Serenity, its lessons, practices, worksheets, community and any live session, are educational. They teach general information and self-directed skills. They are not therapy, psychotherapy, counselling, psychological services, medical care or any other kind of health care, and they are not a substitute for care from a licensed professional.

15.2 No professional relationship. Using the Services does not create a therapist-client, counsellor-client, psychologist-client, physician-patient or any other professional health care relationship between you and SNF, Laura West, or anyone who works with SNF. Laura West and SNF staff are not licensed psychologists, psychotherapists, counsellors or physicians. SNF does not assess, diagnose or treat any condition, and nothing in the Services should be taken as an assessment or diagnosis of you.

15.3 Your acknowledgement. When you buy or join any SNF program, you confirm that you understand the program is educational and not therapy or treatment, that you are responsible for your own health decisions, and that you will seek care from a licensed professional for any mental or physical health concern.

15.4 Who the Services are for. The Services are for adults 18 and older. They are not designed for anyone who is in crisis, thinking about harming themselves or others, or needing urgent support. If you are currently receiving care from a health professional, we encourage you to talk with them before starting and to keep that care in place. If any content brings up distress you can’t manage on your own, please stop and contact a professional.

15.5 Crisis resources. SNF does not provide crisis or emergency services, and our inbox and community are not monitored around the clock. If you are in crisis in Canada or the United States, call or text 988. If you or someone else is in immediate danger, call 911. Outside North America, contact your local emergency number.

15.6 Community guidelines. The Survivors to Thrivers community is a peer space. Members share their own experiences and encourage each other. Please don’t give other members medical, psychological or diagnostic advice, and don’t ask for it. SNF staff and moderators answer questions about the course material only and do not give personal advice about your situation. Moderators may remove posts, share crisis resources, or limit access to keep the space safe. Posts are visible to other members, so SNF cannot guarantee confidentiality within the community.

15.7 Live sessions and mentorship. Any live session, Q&A or mentorship offered by SNF is educational and limited to explaining the course material and how to use it. It does not include individual assessment, diagnosis, treatment planning or personal advice about your mental health. SNF may end a session or suggest you speak with a licensed professional at any time.

15.8 No guarantees. Individual results vary and depend on your own effort, circumstances and other factors. SNF makes no guarantees of any health, emotional, financial or other outcome.

16. Warranty Disclaimer

The Services and Content are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied. SNF disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant uninterrupted or error‑free operation.

17. Limitation of Liability

To the fullest extent permitted by law, SNF, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill. SNF’s total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid to SNF in the 12 months preceding the claim.

18. Indemnification

You will defend, indemnify, and hold harmless SNF and its stakeholders from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of or related to your: (a) use or misuse of the Services; (b) violation of this Agreement or any law; or (c) infringement of any third‑party right.

19. Force Majeure

SNF is not liable for failure to perform caused by events beyond its reasonable control, including but not limited to, natural disasters, war, terrorism, labour disruptions, pandemics, or governmental actions.

20. Third‑Party Links & Services

The Site may contain links to third‑party websites or services. SNF does not control and is not responsible for the content, privacy practices, or performance of third‑party sites. Access at your own risk.

21. Suspension & Termination

SNF may suspend or terminate your account or access to the Services at any time, with or without notice, for conduct that SNF believes violates this Agreement or is otherwise harmful. Upon termination, your license terminates and you must cease use of the Content.

22. Modifications to the Agreement

We may revise this Agreement at any time by posting the updated version on the Site and updating the “Last Updated” date. Material changes will be highlighted for at least 30 days. Your continued use after changes constitutes acceptance.

23. Governing Law & Jurisdiction

This Agreement shall be governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict‑of‑laws principles. You irrevocably submit to the exclusive jurisdiction of the courts located in Halifax, Nova Scotia.

24. Severability

If any provision of this Agreement is held invalid or unenforceable, the remainder shall remain in full force, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

25. Assignment

You may not assign or transfer this Agreement without SNF’s prior written consent. SNF may assign this Agreement at its sole discretion.

26. Contact Information

For questions, complaints, or requests concerning this Agreement or your Personal Data, contact us at:
Email: [email protected]
Mail: Serenity Now Foundations Institute™, PO Box 2036, Fall River NS. B2T 2K6, Canada

Copyright & Trademark Notice

© 2026 Sugarwest Global Ltd. operating as Serenity Now Foundations Institute. All rights reserved. Except as permitted by law (e.g., fair use/fair dealing), no part of the Serenity Now Foundations course, website, podcasts, YouTube videos, social media posts, or any materials derived from them, including but not limited to video, audio, text, images, and graphics, may be copied, reproduced, recorded, downloaded, distributed, transmitted, displayed, performed, adapted, translated, or used to create derivative works, in whole or in part, by any means now known or later developed, without prior written permission.

Serenity Now Foundations Institute™ and its logo are registered trademarks. All other trademarks are the property of their respective owners.